FAQ's

Every Airedale Living sofa comes with a 5-year structural frame guarantee on all hardwood sofa frames, covering manufacturing defects from the date of delivery. This is in addition to the standard 12-month manufacturing guarantee that covers all components.

What is covered:

• Structural integrity of the hardwood sofa frame
• Manufacturing defects in the frame construction

What is not covered:

• Fabric, foam, and cushion wear from normal use
• Damage caused by misuse, improper assembly, or accidental damage
• Faults arising from failure to follow care instructions

If you believe your sofa frame has developed a structural defect within the 5-year guarantee period, please contact us at hello@airedaleliving.co.uk or call +441924654063 with photographs and a description of the issue. Where required, an independent inspection may be carried out to verify the defect.

We offer a 14-day return window on all orders, so you can buy with complete confidence. The 14-day period begins from the date your delivery is completed. Any items returned to us must be in unused, brand-new condition and wrapped in sufficient protective packaging.

You can amend your order up to 2 working days before your scheduled delivery date. To make a change, simply contact our team at hello@airedaleliving.co.uk or call us on +441924654063 and we'll discuss any amendments and confirm whether there is any impact on price or delivery date.

Please note: The warehouse accepts returns Monday to Friday, 9am to 5pm only. Returns outside these hours cannot be accommodated.

For more information read our returns policy

You can cancel your order at any time up to 48 hours before your scheduled delivery date. To cancel, please contact us as soon as possible at hello@airedaleliving.co.uk or call +441924654063 and we will confirm your cancellation in writing.

After this 48-hour window, we may be unable to cancel your order as it may already be in transit or out for delivery. In this case, our standard 14-day returns policy applies — please refer to our Returns Policy for full details.

All sofas are delivered and assembled in the room of your choice by our two-person delivery team. Assembly is included as standard at no extra cost.

For all other furniture including bedroom furniture, dining furniture, and flatpack items delivery is to your door and assembly is not included. These items arrive with all fixings and instructions needed for self-assembly.

If you have any questions about delivery or assembly for a specific product, please contact us at hello@airedaleliving.co.uk or call +441924654063 before placing your order.

Your order will be delivered by an external delivery service in 1-7 working days if your item is in stock.

You will receive a confirmation email with your delivery date once you have placed your order. On the day of your delivery your item will arrive  between 7am - 7pm. The evening before your delivery you will receive a text with a 2 hour time window. On the day of delivery you will receive another text with live tracking. This will all be sent to your mobile number.

The delivery service is a  2 or 3 person team who will deliver into a room of your choice and set the sofa up at no extra charge. This excludes all flat pack items. They do not set up beds and wooden furniture. These come with instructions that the customer can use to build the item themselves. 

Please note: We will require an adult at the intended destination to sign for the goods upon delivery.

We deliver across mainland United Kingdom using a professional two-person delivery team. Once your order is ready, our team will contact you to arrange a suitable delivery date. All sofas are delivered to your room of choice and assembled where applicable. We aim to deliver all in-stock items within 1–7 working days, depending on your location and product availability.

Once your order is ready to dispatch, our delivery team will contact you to arrange a date that works for you. Where available, tracking updates will also be provided on the day of delivery.

If you need to rearrange your delivery, please contact us as soon as possible and at least 48 hours before dispatch at hello@airedaleliving.co.uk or call us on +441924654063 and we will do our best to accommodate you.

Please ensure the route from your front door to the room where your sofa will be placed is clear and accessible. This includes hallways, staircases, and doorways. If you have any concerns about access, please contact us in advance so we can advise.

If you are unable to be home on your scheduled delivery date, please contact us as soon as possible to rearrange. Missed deliveries without prior notice may incur a redelivery charge.

Return shipping is arranged and covered by the customer unless the product is faulty, damaged, or incorrect.. We recommend using a tracked and insured service as we cannot accept responsibility for items lost or damaged in transit on the way back to us.

Once your returned item has been received and inspected, we will process your refund within 14 working days. Refunds are issued to your original payment method.

Yes. We offer Klarna as flexible payment options at checkout. Availability is subject to eligibility and each provider's own terms and conditions.

Yes. All transactions are encrypted using SSL technology and processed securely through Shopify Payments. We do not store or have access to your full card details.

Yes. If you find the same product at a lower price from another UK retailer, you can submit a request and we will review whether we are able to match it. The product must be identical in brand, model, and specification, in stock with a UK-based retailer, and the price must be publicly verifiable. We reserve the right to decline requests that do not meet our criteria.

Airedale Living is a UK-based furniture retailer trading under PLZ LTD, registered in England and Wales (Company No. 17130024). We specialise in sofas and home furniture, offering delivery and assembly across mainland United Kingdom. Find out more by reading our about us page