Privacy policy

Last Updated: 27/04/2026

PLZ LTD (Company No. 17130024) trading as Airedale Living Registered address: 15 Western Avenue, Birstall, Batley, England, WF17 0PF Email: hello@airedaleliving.co.uk | Phone: +441924654063 Office hours: Mon–Fri 8am–8pm | Sat–Sun 10am–4pm

We operate this store and website, including all related content, features, tools, products and services (the "Services").

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following types of personal information:

Contact Information Name Billing and delivery address Email address Phone number

Payment Information Payment method details Transaction data

Payment details are processed securely by our payment providers and are not stored directly by us.

Account Information Login details Preferences and settings

Transaction Information Products viewed or purchased Order history Returns and exchanges

Communications Messages sent to us via email or contact forms

Technical Information IP address Browser type Device information

Usage Information Pages visited Actions taken on the website

2. How We Collect Information

We collect personal information:

Directly from you when you place an order or contact us Automatically when you use our website, including through cookies and similar technologies From service providers who support our business operations

3. Legal Basis for Processing

We process your personal information under the following lawful bases:

Contractual necessity — to process and deliver your orders Legitimate interests — to operate, improve and secure our services Legal obligations — to comply with applicable laws and regulations Consent — for marketing communications where you have opted in

4. How We Use Your Information

We use your personal information to:

Process and deliver your orders Manage payments and transactions Provide customer support Communicate with you regarding orders and enquiries Improve our website and services Prevent fraud and ensure security Send marketing communications where you have opted in

5. Sharing Your Information

We may share your personal information with:

Payment providers Delivery and logistics providers Technology and platform providers Marketing and analytics partners

We only share information necessary to provide our services.

We may also share information where required by law or to protect our rights.

6. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are applied to protect your personal information in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality Improve user experience Analyse website performance Support marketing activities

You can control or disable cookies through your browser settings. Some features of the website may not function properly without cookies.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and provide services Comply with legal obligations Resolve disputes Enforce our agreements

9. Your Rights

If you are based in the United Kingdom or European Economic Area, you have the right to:

Access the personal information we hold about you Request correction of inaccurate data Request deletion of your data Restrict or object to processing Request transfer of your data Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing your request.

10. Marketing Preferences

You will only receive marketing communications if you have opted in.

You can unsubscribe at any time using the option provided in our communications.

11. Children's Data

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.

12. Security

We take reasonable measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

13. Third-Party Services

We use third-party providers to operate our website and services.

These providers process personal data on our behalf and in accordance with applicable data protection laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

15. Contact Details

PLZ LTD trading as Airedale Living Company Number: 17130024

15 Western Avenue Birstall, Batley England WF17 0PF United Kingdom

Email: hello@airedaleliving.co.uk Phone: +441924654063

16. Data Controller

For the purposes of data protection laws, PLZ LTD trading as Airedale Living is the data controller of your personal information.