Shipping policy

Last Updated 27/04/2026

PLZ LTD (Company No. 17130024) trading as Airedale Living Registered address: 15 Western Avenue, Birstall, Batley, England, WF17 0PF Email: hello@airedaleliving.co.uk | Phone: +441924654063 Office hours: Mon–Fri 8am–8pm | Sat–Sun 10am–4pm

This policy applies to all orders placed with Airedale Living (PLZ LTD, Company No. 17130024) within the United Kingdom. By placing an order, you agree to the terms below. Your statutory rights are not affected.

1. Delivery coverage

We deliver to mainland United Kingdom only. If you are unsure whether we deliver to your postcode, please contact us before placing your order.

2. Delivery cost

Standard delivery is free on all orders across mainland UK.

3. Order processing

Orders are typically processed within 0–1 working days, Monday to Friday. Orders placed after 4pm may be processed the following working day.

4. Delivery timeframes

We aim to deliver all orders within 1–7 working days from the date of order. This includes both processing and delivery time.

5. Delivery service

All items are delivered by a specialist two-person team. This is not a standard parcel courier service. The service includes delivery to your room of choice, assembly where applicable, and removal of packaging where possible.

6. Delivery process

Once your order has been processed, we will contact you to arrange a suitable delivery date. Deliveries take place between 7am and 7pm. You may receive a call approximately one hour before arrival. A responsible adult aged 18 or over must be present to accept delivery.

7. Access requirements

Please ensure there is clear and safe access to your property, that the property is within 100 metres of a suitable road, and that the item will fit through all doorways, hallways, and staircases. If delivery cannot be completed due to access restrictions, the item may be returned and additional charges may apply.

8. Failed deliveries and re-delivery fees

A re-delivery fee of £99 may apply if no one is available to accept delivery, if delivery is cancelled or rescheduled within 48 hours of the agreed delivery window, or if access to the property is not suitable.

9. Damaged items

Please inspect your order upon delivery. If you notice damage, please report it to us as soon as possible with photographic evidence. We will assess and resolve the issue in line with your rights under the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.

10. Changes to delivery address

Contact us within 48 hours of placing your order if you need to update your delivery address. We may not be able to make changes once the order has been scheduled or dispatched.

11. Cancellations before dispatch

You may cancel your order at any time before dispatch. If your order has already been dispatched, cancellation will be treated as a return under our Returns Policy.

12. Responsibility for goods

Goods remain our responsibility until delivered to you or a person you have identified to receive them.