Refund policy

Last Updated: 27/04/2026

PLZ LTD (Company No. 17130024) trading as Airedale Living Registered address: 15 Western Avenue, Birstall, Batley, England, WF17 0PF Email: hello@airedaleliving.co.uk | Phone: +441924654063 Office hours: Mon–Fri 8am–8pm | Sat–Sun 10am–4pm

This policy applies to all orders placed with Airedale Living (PLZ LTD, Company No. 17130024) within the United Kingdom. Your statutory rights are not affected.

1. Refund eligibility

Refunds are assessed based on the delivery date of your order, not the purchase date. You may be eligible for a refund in the following circumstances.

Change of mind. You notify us within 14 days of delivery and return the item in acceptable condition.

Item not delivered. If your order has not arrived within the stated delivery timeframe, contact us to investigate. If confirmed lost, we will issue a replacement or full refund.

Damaged on arrival. If your item arrives damaged, report it within 48 hours with photographic evidence. Upon verification, we will offer a replacement, repair, or full refund.

Faulty or manufacturing defects. If your item develops a fault, contact us with details and evidence. We will assess the issue in line with the Consumer Rights Act 2015 and offer a repair, replacement, or refund depending on the circumstances and timeframe.

Incorrect item received. If the wrong item is delivered, provide photographic evidence and we will arrange a return and issue a replacement or full refund.

2. How to request a refund

Contact us at hello@airedaleliving.co.uk or +441924654063. Please include your full name, order number, a description of the issue, and supporting photographs where applicable.

3. Refund process

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

4. Refund timeframes

Refunds are processed within 14 working days of approval. Your bank or payment provider may take additional time to complete the transaction.

5. Deductions

We reserve the right to apply a deduction reflecting any reduction in value caused by unnecessary handling of the goods. This deduction will be proportionate to the diminished value of the item and will not exceed the amount permitted under the Consumer Contracts Regulations 2013.

6. Delivery costs

Standard delivery is free and therefore non-refundable.