Returns Policy
PLZ LTD (Company No. 17130024) trading as Airedale Living Registered address: 15 Western Avenue, Birstall, Batley, England, WF17 0PF Email: hello@airedaleliving.co.uk | Phone: +441924654063 Office hours: Mon–Fri 8am–8pm | Sat–Sun 10am–4pm
This policy applies to all orders placed with Airedale Living (PLZ LTD, Company No. 17130024) within the United Kingdom. It complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Your statutory rights are not affected.
1. Your right to cancel
You have the right to cancel your order within 14 days of receiving your goods. To exercise this right, contact us within that period by email or phone using the details above.
2. How to request a return
Contact us before sending any item back. Please provide your full name, order number, delivery address, reason for return, and photographs where the item is damaged, faulty, or incorrect. We will review your request and provide return instructions including the return address. Returns sent without prior approval will not be accepted.
3. Return scenarios
Change of mind. You may return your item within 14 days of delivery. The item must be unused and in its original condition. You are responsible for arranging and covering the cost of return shipping. Due to item size, you must use a suitable courier service.
Damaged on arrival. If your item arrives damaged, contact us within 48 hours of delivery with clear photographs of the damage and the packaging. We will offer a replacement, repair, or refund.
Faulty or manufacturing defects. If your item develops a fault, contact us with details and photographic or video evidence. We will assess the issue in line with your rights under the Consumer Rights Act 2015 and offer a repair, replacement, or refund as appropriate.
Incorrect item received. If you receive the wrong item, contact us within 48 hours with photographs of what was delivered. We will arrange collection or return and provide a replacement or full refund.
Exchanges. We offer exchanges only where items are faulty, damaged, or incorrect. All exchanges are subject to stock availability.
4. Condition of returned items
Returned items must be in their original condition, free from damage beyond what is necessary for reasonable inspection, and securely packaged. We reserve the right to apply a deduction reflecting any reduction in value caused by handling beyond what was necessary to inspect the goods.
5. Return shipping
You are not responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We strongly recommend using an insured courier service.
6. Return address
The correct return address will be provided once your return request has been approved. Our registered address is 15 Western Avenue, Birstall, Batley, England, WF17 0PF.