Serena Sofa Brown Footstool

5-Year Structural Frame Guarantee

We provide a 5-year structural frame guarantee on all hardwood sofa frames from the date of delivery, covering manufacturing defects in the internal frame.

What is covered

Structural integrity of the internal hardwood frame against manufacturing defects

What is not covered

Cushions, upholstery, or non-structural components

Normal wear and tear

Accidental damage, including spills or stains

How claims are handled

If a valid claim is approved, we will repair or replace the affected frame at our discretion.

Claims may be assessed by an independent third-party inspection service where required.

Important information

This guarantee applies only to structural frame defects and is subject to the conditions outlined above.

This guarantee operates alongside your statutory rights.

If you find the same product at a lower price from another UK retailer, you can submit a request and we’ll review whether we can match it.

How It Works

Step 1 – Send Us the Product

Share a link or screenshot of the product you’ve found at a lower price.

Step 2 – We Verify the Details

We check that the product is identical in specifications, condition, and availability.

Step 3 – Review Outcome

If your request meets our criteria, we may offer a price match.

Conditions

To be considered for a price match:

• The product must be identical in brand, model, and specification
  
• The item must be in stock with a UK-based retailer
  
• The price must be publicly available and verifiable
  
• The retailer must be a legitimate UK business
  

We reserve the right to decline any request that does not meet these criteria.

Important Information

Our price match process is designed to ensure fair and consistent pricing. All requests are reviewed individually.